[Event Report] Case Study Webinar of AWS Support was held

Introduction

On November 25, 2021, we held an AWS Support case study webinar. At this event, three customers using Enterprise Support, the top plan of AWS Support, presented the background and effects of introducing Enterprise Support. Over 100 attendees asked numerous questions about how companies are using Enterprise Support to run their mission-critical systems.

Session 1: How to use AWS Enterprise Support at MISUMI

Ms. Yurie Akimoto, Misumi Group Inc. Digital Transformation System Platform, IT Infrastructure Development Office, Infrastructure Operation and Maintenance Team, introduced a case study . MISUMI Group Headquarters sells machined products, and our e-commerce site, which handles over 20 million items, has one of the largest product lineups in the world. With the migration of the core system to AWS, the use of AWS was expected to expand, so we have been using Enterprise Support since May 2018, and now more than 98% of all systems are running on AWS. He introduced the optimization of AWS usage charges as one of the initiatives using Enterprise Support. In order to respond flexibly to changes and increases and decreases in the system, Savings Plans are purchased in multiple installments during the year, and as a result, the application rate is maintained at over 90%. In addition, a 20% cost reduction was achieved by changing the Amazon Elastic Block Store (Amazon EBS) volume type, and a 30% cost reduction was achieved by reviewing the Amazon Simple Storage Service (Amazon S3) lifecycle policy settings. In this way, Enterprise Support supports optimization of AWS usage charges through regular reviews. In addition, Enterprise Support is used for arranging consultations with specialists when introducing new services, close cooperation when failures occur, and improving the quality of support cases. Finally, he said, "They often propose ideas and solutions from the perspective of AWS that we would never have come up with on our own. We have been able to solve it," he concluded.

[Presentation: Video link]

Session 2: Lawson's AWS Enterprise Support Utilization Case Study

Mr. Naoto Okawa, Manager, Digital Infrastructure Solution Department, IT Solutions Division, Lawson Co., Ltd. introduced an introduction case study . In addition to the convenience store “Lawson”, Lawson Co., Ltd. is developing multiple businesses such as entertainment business and Lawson Bank. The cloud solution team, to which Mr. Okawa belongs, provides a standardized cloud environment in-house, and realizes strong governance while taking advantage of the speed and availability of AWS. We have been using Enterprise Support since 2015 to receive the largest support system from AWS for a project to build a large-scale business system for stores on AWS over several years. As the first use case of Enterprise Support, he introduced version upgrade support for Amazon Relational Database Service (Amazon RDS). Version upgrades require multiple systems to be scheduled like a puzzle, which is a difficult event for Lawson, Inc. to deal with. Our Technical Account Managers (TAMs) are aware of these situations and are able to share announcements quickly and provide assistance when technical challenges arise. In the migration project from a legacy system to AWS, which was introduced as the second example, the good points were that we could receive technical support from AWS specialists for services that we used for the first time, and we could reduce verification costs. He also mentioned that he received advice on the entire PoC, such as a proposal for an alternative architecture for Finally, he concludes, "Enterprise Support is an essential service for using AWS. We hope Lawson will continue to support Lawson as a good partner and understanding person."

[Presentation: Video link]

Session 3: Close relationship between AWS and SRE-T (AWS support case study)

note Mr. Kazuya Kato, SRE Team, Product Group, Co., Ltd. introduces a case study Thank you. Note Co., Ltd. provides services such as "note pro" and "cakes" as well as the media platform "note" where anyone can enjoy creation. In May 2021, we joined Enterprise Support due to the need for more stable operations due to the rapid expansion of our business, as well as an increase in inquiries from internal engineers to the SRE team. As an example of using Enterprise Support, at the monthly regular meeting held by the technical account manager (TAM), we asked what kind of points to check and respond to maintenance information that we tend to overlook. He said that it was helpful to have the TAM explain things accordingly. Since there is no team dedicated to managing AWS usage fees in-house, TAM's analysis of AWS usage fees is used to manage and reduce costs. He also introduced the "Threat Detection and Incident Response Workshop" conducted by security specialist TAM. In addition to introducing best practices, we also conducted hands-on training in which simulated warnings were generated in a practice environment to respond to the customer's problem of not being able to utilize the threat detection service. In this way, Enterprise Support also offers AWS Support Proactive Services, where specialists assist customers with their individual issues. At the end of the presentation, he also introduced the future prospects for further utilization of Enterprise Support. Since we were able to build a close relationship between the SRE team and AWS, we plan to shift to a more scalable system by enabling each engineer to directly consult with AWS by utilizing support cases. I talked to you.

[Presentation: Video link]

Final remarks

You can find examples of previous customers using Enterprise Support at the URL below. Please use it according to your consideration of Enterprise Support. Shoji was in charge of this blog.

Cookpad Co., Ltd. Video link

Smart News Co., Ltd. Video link

Akatsuki Co., Ltd. Video link

BizReach Co., Ltd. Video link

Demae-can Co., Ltd. Video link

Nulab Co., Ltd. Video link

Val Laboratory Co., Ltd. Video link