The Federal Trade Commission (FTC) is reported to be asking owners of the McDonald's franchise in the United States about the details of the failure of the McDonald's ice cream machine.
If you are a frequent McDonald's user, you may have experienced that when you ordered a McShake or a McFleury, the machine was out of order and you couldn't order it. This problem is often talked about online in the United States, and even a service that allows you to check if a machine in a nearby store is out of order has appeared. In reality, it seems that the cause is not only the breakdown but also the regular cleaning work, but the reason why FTC is investigating this is related to the so-called "right to repair" problem. ..
This issue made a big move in July. President Biden of the United States has ordered a new rule on the right to repair, and the FTC has unanimously passed to work on it.
And regarding the ice cream machine, when it breaks down, only the authorized manufacturer of Taylor can repair it, and the store is concerned that McFleury cannot be sold until the supplier arrives and the repair is completed. It seems.
In addition, it seems that this machine often stops due to an error during the automatic cleaning work that is performed regularly, and it seems that hacks are sometimes performed to prevent the regular cleaning work etc. from being performed on the store side. Of course, there are also hygiene problems, so even if it takes a long time to repair, sales will decrease, but there are problems.
These problems should be solved if the store can take some measures. For this reason, FTC has embarked on a fact-finding survey. In addition, it is not that fraud has been found so far, it is just a preliminary investigation. At this stage, it is said that the store is investigating how much maintenance work is allowed. Source: The Wall Street Journal
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